KidSwapsPrivacy PolicyEffective Date: April 11, 2026KidSwaps LLC operates the KidSwaps website and member portal. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our service you agree to the practices described in this policy.If you have questions about this policy, contact us at: jennie@kidswaps.com
‍1. Information We CollectInformation you provide directlyAccount information — name, email address, password, billing address, and phone numberChild profile information — your child's name, date of birth, clothing sizes, toy preferences, and style preferencesPayment information — processed and stored securely by Stripe. KidSwaps does not store your full payment card details.Swap bag and intake information — items submitted, condition grades assigned, and credits issuedStyle quiz responses — age, sizes, style preferences, favorite brands, and avoided colorsCommunications — any messages you send to us via email or our intake formInformation collected automaticallyUsage data — pages visited, features used, time spent on the site, and actions taken in your member portalDevice and browser information — IP address, browser type, operating system, and device identifiersCookies and tracking technologies — see Section 4 below
‍2. How We Use Your InformationWe use the information we collect to:Create and manage your membership accountProcess payments and issue credits through StripeOperate the swap system including intake processing, credit issuance, and order fulfillmentPersonalize your inventory browsing experience based on your child's sizes and style preferencesSend transactional communications including intake confirmations, credit notifications, shipping updates, and expiry remindersSend membership-related marketing communications — you may opt out at any timeImprove our service, inventory curation, and member experienceComply with legal obligationsEnforce our Terms of Service
‍3. Children's Privacy — COPPA ComplianceKidSwaps is a service for parents and guardians. We do not knowingly collect personal information directly from children under the age of 13. All accounts must be created by an adult 18 years of age or older.As part of our service, parents provide information about their children including name, date of birth, and clothing sizes through the child profile feature. This information is collected from the parent or guardian, not from the child directly, and is used solely to personalize the member experience.We do not share child profile information with third parties for marketing purposes. If you believe we have inadvertently collected information from a child under 13 without parental consent, please contact us immediately at jennie@kidswaps.com and we will delete it promptly.In compliance with the Children's Online Privacy Protection Act (COPPA), parents may review, update, or request deletion of their child's information at any time by contacting jennie@kidswaps.com.
‍4. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies on our website and member portal. These include:Essential cookies — required for the site to function, including login sessions and securityAnalytics cookies — we use tools such as Google Analytics to understand how members use our site and improve the experienceAdvertising cookies — we may use Meta Pixel and Google Ads tracking to measure the effectiveness of our advertising and to show relevant ads to people who have visited our siteYou may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the member portal. Our site will request your cookie preferences on your first visit.
‍5. How We Share Your InformationWe do not sell your personal information. We share your information only in the following circumstances:Service providers — we share data with trusted third-party providers who help us operate the service, including Stripe (payments), Memberstack (member authentication), Supabase (database), Make (automation), Klaviyo (email), and Shippo (shipping). These providers are contractually obligated to protect your data and use it only to provide services to KidSwaps.Legal requirements — we may disclose your information if required by law, court order, or governmental authority.Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.With your consent — we will share your information with third parties when you have given us explicit permission to do so.
‍6. Data RetentionWe retain your account information for as long as your membership is active and for a reasonable period after cancellation to resolve disputes, enforce our terms, and comply with legal obligations. Credit ledger records are retained indefinitely to resolve disputes even after credits have expired or been redeemed. You may request deletion of your personal information subject to our legal retention obligations.
‍7. Your California Privacy Rights — CCPAIf you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:Right to know — you have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.Right to delete — you have the right to request that we delete personal information we have collected from you, subject to certain exceptions.Right to opt out of sale — we do not sell your personal information. You do not need to opt out.Right to non-discrimination — we will not discriminate against you for exercising your CCPA rights.To exercise your rights under the CCPA, submit a request to jennie@kidswaps.com. We will respond within 45 days. We may need to verify your identity before processing your request.
‍8. Data SecurityWe implement industry-standard security measures to protect your personal information including encrypted data transmission (SSL/TLS), secure payment processing through Stripe, and access controls limiting who within our organization can access your data. No system is completely secure. If you believe your account has been compromised, contact us immediately at jennie@kidswaps.com.
‍9. Third-Party LinksOur website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
‍10. Changes to This PolicyWe may update this Privacy Policy from time to time. We will notify you of material changes by email. The effective date at the top of this document will reflect the date of the most recent update. Your continued use of the service after notice of changes constitutes acceptance of the updated policy.
‍11. Contact UsIf you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:KidSwaps LLC[Business Address]jennie@kidswaps.com